Will transportation be available from the airport to the resort?
Our travel advisor will arrange private transportation to and from the resort, please provide your flight details to be included in the group arrangements.
What documents/visa are required to travel to Mexico?
A valid passport with a recommended minimum of 6 months validity. If not a US citizen, please contact our travel advisor for further assistance.
Is there anything at the resort that is not included in the all-inclusive rate?
The resort offers a wide variety of restaurants, beverages and activities that are included in your rate. If you'd like to enjoy a specialty bottle of wine, Japanese beer, spa services, private/specialty dinning, meal upgrades, excursions or cabana rentals, those will incur additional charges.
What dates should we travel?
Our room block rates are available from November 3, 2025 to November 13, 2025, subject to availability. We expect that many guests will choose to travel from Thursday, November 6, to Monday, November 10, but you're welcome to stay as long as you'd like. Room selections are available at a first come first serve basis.
What is the weather like in Cancun?
Tropical, warm and sometimes scattered rain showers.
Does the resort have a dress code for restaurants?
Yes- Casual Dining vs Fine Dining. (Casual Dining: For most of the resort's casual dining venues, resort casual attire is acceptable. This usually means shorts, t-shirts, and flip - flops are fine)
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(Fine Dining: For the resort's finer dining restaurants, a more upscale dress code is often required. This might include collared shirts and long pants for men, and dressier attire for women. Closed toe shoes are often recommended.)
Do I need to make reservations for dinner and if so when?
Only one restaurant requires reservations, the Hibachi tables at Moongate, and they also offer an a la carte option that doesn't require reservations. This reservation can be arranged upon your arrival. No other restaurants accept reservations.
How does the hotel accommodate food allergies?
Please advise the host when requesting a table of the allergy and the server will also verify this information upon taking your food order.
Are babysitting services available?
Yes, the resort offers babysitting services. This is at an additional cost and can be arranged ahead of time through concierge.
Are excursions or tours available?
Yes, our travel advisor is able to assist you with the options, details, and rates.
Is travel protection available?
Yes, please reach out to our travel advisor if you're interested in a personalized quote.
What is the dress code for the wedding?
Semi-Formal or Cocktail Beach Wedding Attire
Are children allowed?
The resort is family-friendly, so feel free to bring the whole family and make it a vacation. To ensure everyone enjoys the wedding day fully, we ask that guests make use of the resort's on-site babysitting services for their little ones during the ceremony and reception. This allows us to create a more intimate celebration for all.